Product Support Manager
This position has been filled - Job#: 453352891

  Sports Network
  Southeast Region
  Administration/Management
  Posted/Updated: 11/06/17

Job Duties 

  • Recruit, hire, train and coach a large group of Partner Care Specialists focusing primarily on Product and Interface support 
  • Coach Partner Care Specialists in leadership skills; delivering our “why” and committing to the personal development of our next leaders 
  • Create clear and concise expectations, maintain transparent scoreboards, encourage and coach performance, deliver accountability with honest feedback 
  • Maintain a high-energy, engaging, servant culture, complete with specialist recognition programs 
  • Create and execute efficient daily workflow processes through the use of operational metrics to gauge performance and ensure timely implementation and support 
  • Initiate a quality program to certify a high level of care is consistently being delivered, utilizing NPS as the primary driving metric 
  • Utilize industry expertise to initiate product development, addressing customer needs and improving implementation and support efficiencies 
  • Be well versed in all Partner Care operations as you may have teams focused in areas such as Implementation, Support, Websites, Interfaces, or Inventory

 

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