Assistant Manager, Guest Experience

Job Summary

• Plan and execute Guest Experience deployment plans and service delivery at NHL, WHL, Live Entertainment and Corporate Events.


• Manage day to day staffing operations and service delivery for the Downtown Community Arena and the Rogers Place Information Centre (RPIC).


• Coach, mentor and continually develop the skills and abilities of the Rogers Place Event Supervisors.


• Ensure the Guest Experience staffing pool is at a level that allows events to be fully staffed. This will require working closely with Human Resources to interview and train part time staff.


• Develop, tools to communicate to all part time staff regarding event information; such as briefing notes and event detail sheet.


• Acting Manager on duty responsibilities for events.


• Support the Guest Experience department with special projects as required.


• Perform all other duties as assigned.

• 1-3 years’ experience in a supervisory capacity preferably in Sports and Entertainment


• Degree or diploma in business related program will be considered an asset


• Proficient in Microsoft Word & Excel and a proven ability to learn new software


• Demonstrated ability to work well under pressure


• Highly organized, resourceful and proven ability to handle multiple projects simultaneously


• Proven ability to maintain and foster positive relationships internally and externally


• Highly driven to understand the business of our customers and deliver results


• Passionate about delivering to our clients the best possible experience


• Able to work staggered and extended hours, evenings and weekends


• Able to work multiple consecutive days