Assistant Manager, Guest Experience

  Sports Organization
  Northeast Region
  Posted/Updated: 10/29/19

Job Summary

Core Responsibilities and Duties:

  • Plan and execute Guest Experience deployment plans and service delivery at NHL, WHL, Live Entertainment and Corporate Events.

  • Manage day to day staffing operations and service delivery for the Downtown Community Arena and the Rogers Place Information Centre (RPIC).

  • Coach, mentor and continually develop the skills and abilities of the Rogers Place Event Supervisors.

  • Ensure the Guest Experience staffing pool is at a level that allows events to be fully staffed. This will require working closely with Human Resources to interview and train part time staff.

  • Develop, tools to communicate to all part time staff regarding event information; such as briefing notes and event detail sheet.

  • Acting Manager on duty responsibilities for events.

  • Support the Guest Experience department with special projects as required.

  • Perform all other duties as assigned.

Education, Experience and Skills:

  • 1-3 years’ experience in a supervisory capacity preferably in Sports and Entertainment

  • Degree or diploma in business related program will be considered an asset

  • Proficient in Microsoft Word & Excel and a proven ability to learn new software

  • Demonstrated ability to work well under pressure

  • Highly organized, resourceful and proven ability to handle multiple projects simultaneously

  • Proven ability to maintain and foster positive relationships internally and externally

  • Highly driven to understand the business of our customers and deliver results

  • Passionate about delivering to our clients the best possible experience

  • Able to work staggered and extended hours, evenings and weekends

  • Able to work multiple consecutive days


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