CRM/Ticket Operations Intern -Fall 2021
Sports Organization (KY)
Southeast Region
Sports Internship
Posted/Updated: 07/16/21
Southeast Region
Sports Internship
Posted/Updated: 07/16/21
Job Summary
Summary:
The CRM/Ticket Ops Intern has administrative and coordination responsibilities within the ticket sales department and focus on database/CRM management, sales reporting, analysis, development, and retention.
Job Description:
- Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records, and running additional data hygiene processes (NCOA, Do Not Call, etc.)
- Providing daily/weekly/monthly reports for sales, service and marketing initiatives as needed
- Securing, analyzing, mining, and reporting on all records and data sources housed within the database systems, including ticketing and CRM systems
- Database growth and hygiene (completeness of records, National Change of Address, Do Not Call, etc.)
- Be the first point of contact for sales, partnerships, service and marketing, and community relations staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy
- Build customer and prospect lists for phone, email and direct mail campaigns based on multiple segmentation criteria
- Assist with building in-depth customer profiles, sales projections and other data analysis work as needed
- Assist with the development of potential community partnerships and sponsorship profiles
- Assist with marketing and community relations activations
- Matchday assistance is required
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