IT System Support Analyst

Job Summary

• Assist the IT Project Manager in set-up, testing, training, and client support for US Open Systems (i.e. Credentials, Meal Allowance, gift cards, and Access Control)


• Install and configure software on PCs, Handheld Scanners, POS Terminals, and Verifones


• Responsible for deploying hardware


• Responsible for testing systems following provided Test Plans


• Responsible for training clients in the use of systems and troubleshooting systems

• Must have excellent customer service skills and be able to explain solutions to individuals


• Must have knowledge of computer systems


• Must be able to work effectively as a team member within a fast paced environment  


• Must be highly organized and be able to appropriately handle confidential information 


• Must have good communication skills


• Must be knowledgeable of basic computer hardware and software (i.e. Microsoft Office Suite & Windows)


• Knowledge of networking computers (a plus, but not necessary)