Tour Guide, Allegiant Stadium

This position has been filled - Job#: 453397210

Job Summary

• Provide a consistent level of premium service and promotion of team fandom 


• Share the story of the team through informative facts, engaging content, open discussions, and world-class storytelling 


• Escort tour guests around Allegiant Stadium, following a predetermined itinerary


• Confidently speak in front of large visitor groups, describe points of interest, and respond to questions


• Aid in the build out and development of a first-class attractions business 


• Monitor visitors' activities to ensure compliance with establishment or tour regulations, safety practices and designated areas 


• Participate in on-going Tour Guide training and development provided by the leadership team


• Contribute to the development and maintenance of a positive, productive culture while also leading by example 


• Support and offer contributions to management regarding strategy and initiatives 


•  Provide prompt, accurate and professional customer service to all guests in alignment with the overall Allegiant Stadium hospitality program


• Adjust itinerary to accommodate needs of tour participants regarding restroom breaks and hydration needs; advise the Supervisor if further accommodations may need to be made to meet the needs of the tour group


• Work with the Tour Operations Attendants to ensure assistance for guests with special requirements or ADA needs 


• Collaborate with the Tour Operations Attendant to summon maintenance and security support as necessary 


• Maintain working knowledge of the team, Allegiant Stadium Tour program and ticketed event programming 


• Ensure compliance with federal, state, and local laws 


• Ensure compliance with Health and Safety laws and standards


• Perform duties of ticketing, check-in, dispatch, and/or Tour Operations Attendant as needed


• Perform a variety of administrative tasks to support the management team


• Build relationships to promote repeat business opportunities 


• Other duties as assigned 

• Experience as a tour guide, public speaker, actor/performer, or salesperson preferred


• Ability to memorize and recite scripts, information, and stories 


• Ability to quickly build rapport with tour group members


• Enthusiasm for and thorough knowledge of the team and the sport of football


• Knowledge of principles and processes for providing customer and personal services


• Quickly learns new information


• Excellent verbal communication skills


• Terrific attitude and willingness to collaborate as part of a team


• Alert, confident, outgoing, friendly, helpful, and able to easily engage with people


• Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays, interruptions, and unexpected events


• Ability to maintain high levels of friendliness, productivity, and effectiveness under pressure 


• Must be available to work non-traditional hours in non-traditional environments including nights, weekends, and holidays 


• Organized, with excellent attention to detail


• Welcomes opportunities to improve and develop professional skill set 


• Basic computer skills required


• Punctual and reliable


• Fluency in a second language a plus (Preferably - Mandarin/Spanish) 

• Frequent walking, standing for long periods of time, and stair climbing 


• Occasional bending, kneeling, pushing, pulling


• Working in all types of weather conditions