Member Relations Coordinator
Western Basketball Franchise
West Region
Sports Services
Posted/Updated: 07/17/19
West Region
Sports Services
Posted/Updated: 07/17/19
Job Summary
Core Functions:
- Provide support to the Member Relations team to maximize member retention and delivery of world-class customer service
- Assist the Member Relations team to ensure the prompt resolution of issues and concerns to drive member devotion, including occasional outbound and inbound calls, e-mails, and in-person meetings, processing payments, relocation requests, account transfers, address changes, ticketing issues, and any other account related duties for Season Pass Members
- Assist with member event planning & coordination
- Assist in the development and execution of member communication, including but not
- limited to renewal collateral, event and game day communication
Assist in creating contracts, amendments and addendums associated with Season Pass accounts - Create reports and presentations
- Assist with scheduling of and communication with game day employees and implementation of Customer Service training for all stadium staff
- Manage department purchasing process including submission and tracking of purchase orders
- Assist with the facilitation of all department mailings
- Responsible for set-up of all Member Relations areas at games and events and upkeep of member areas at the stadium
- Perform game day responsibilities as assigned
- All other duties as assigned
Skills & Abilities
- Proven experience using relationship based selling skills over the phone, through writing, and in-person communication channels
- A passion for building relationships with people and natural customer service instincts
- A positive and resilient team centric attitude with a professional demeanor
- Advanced time management, multi-tasking, and prioritization skills
- Exceptional organization skills
- Strong critical thinking, problem-solving, and conflict resolution skills
- Excellent written and verbal communication skills
Experience & Education
- A Bachelor's Degree or commensurate work experience
- Minimum Two to three years of customer service, retention, sales or marketing experience
Technical Knowledge
- Proficiency in MS Office programs (Word, Excel, PowerPoint and Outlook)
- Experience with Adobe Photoshop preferred
How to Apply for Position:
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