GameDay Service Representative
This position has been filled - Job#: 453377093
Western Football Club Franchise
West Region
Sports Services
Posted/Updated: 03/18/19
West Region
Sports Services
Posted/Updated: 03/18/19
Job Summary
Job Summary: The primary responsibility of this position is to assist the Ticket Operations staff on event days – NFL Team home games and public stadium events (Lacrosse, International Soccer, Concerts, etc.) The position will also assist with Customer Service (Mobile Ticketing/Problem Solving), Event Sales, and Will Call ticket distribution to all Season Ticket Holders and Event Day guests.
Job Responsibilities:
- Assisting with ticket re-distribution on both Archtics, and TM Host software
- Solving duplicate ticket issues/ any other ticketing issues that may arise
- Answering phones and assisting with game day informational questions
- Providing customer service and conflict resolution to fans via telephone and in person
Qualifications:
- Completion of a Bachelor’s degree
- Proficient in the use of computerized ticketing software (Archtics, TM Host, mobile applications/Team and Ticketmaster sites/ Passbook/WiFi connectivity, etc.)
- Extensive understanding of the latest in ticket technology, including online account management and mobile tickets
- Proficient with Microsoft Office
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