Membership Services Executive

  Pro Basketball Team
  West Region
  Administration/Management
  Posted/Updated: 03/26/21

Job Summary



Position Summary :
 
This position will serve as the primary day-to-day contact for NBA Team Full Season Ticket Members. The primary focus of the position will be renewing Full Season Ticket accounts and providing exceptional customer service to this important segment of fans. This position will be responsible for Season Ticket member renewals, seat upgrades, incremental cross-sale or up-sale opportunities, and other inquiries from our Season Ticket Members.
 
 
Essential Functions/Responsibilities:

  • Provide high-end level of service to existing & new season ticket members

  • Generate new ticket sales revenue by focusing on current NBA Team season tickets Members through referrals and client development

  • Handle a high level of sales activity, including a minimum number of outbound calls per day
  • Work various NBA Team events, including home games, season ticket member events, and ticket on-sales 

  • Acquire knowledge and understanding of the fans, their changing preferences, needs, wants and demographics
  • Assist in executing customized programs, benefits and events to drive loyalty

  • Perform various duties as assigned by the Manager, Membership Services

  • Ensure customer data and profile requirements are accurately represented in CRM database

  • Educate Season Ticket Members of all applicable membership benefits, programs and events
  • Manage daily correspondence

  • Other duties as assigned

 
Performance Requirements/Skills:

  • Knowledge of organizational policies and procedures. 
  • Exceptional interpersonal skills. 

  • Strong people management skills. 

  • Ability to quickly build rapport with season ticket members and assess their needs

  • Ability to work flexible hours, including evenings, weekends, and holidays

  • Strong verbal and written communication skills

 


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