Ticket Services Executive

  NBA Franchise
  Central Region
  Posted/Updated: 08/13/21

Job Summary

General Description:
The Ticket Service Executive works with the Manager of Ticket Services and Director of Ticket Services to ensure a positive and rewarding relationship is maintained with season ticket members throughout the season.
RESPONSIBILITIES include but are not limited to:

  • Develop, enhance and renew season ticket account relationships through managing and exceeding the expectations of designated accounts and creating opportunities for value-added experience.

  • Develop relationships with accounts through creative means including but not limited to: networking events, speaking engagements, out of office meetings, dinners, lunches, in-game visits and other season ticket member events.
  • Handle all service-related issues; maximize customer satisfaction, event and game attendance, and participation in season ticket member programs.

  • Coordinate and assist with all service initiatives as needed.

  • Assist management and department on various projects and presentations as needed.

  • Demonstrate our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.  


  • Bachelor’s degree preferred.

  • 1-2 years of work experience in a sales and/or customer service environment managing multiple accounts/customers. Experience in sports or related field preferred.

  • Must be detail-oriented and organized.
  • Bring a proactive, customer service mentality and superior level of productivity and responsiveness.

  • Communicate (both written & verbal) in a pleasant, concise and effective manner.

  • Proficiency in Microsoft Office programs.


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