Manager, Season Ticket Service

This position has been filled - Job#: 453407873

  MLB Franchise
  Central Region
  Administration/Management
  Posted/Updated: 08/12/21

Job Summary

 

 

The Manager of Ticket Services will be responsible for driving accountability and motivating the Season Ticket holder Service Managers and the Season Ticket holder Service Representatives to offer best in class service. This individual will oversee and execute a program that will enable the Service Team to deliver a strategic and efficient service plan that will include numerous touch points and experiences throughout the year in an effort to maximize Season Ticket Holder retention figures.
 
 
RESPONSIBILITIES
  • Organize weekly meetings with Season Ticket service team to keep team updated of progress and identify areas where improvement may be needed

  • Assist in the design and delivery of new hire training and orientation

  • Take ownership of extremely difficult Season Ticket holder situations with the ability to see the situation to resolution
  • Develop and manage revenue and expense budgets related to Season Ticket Holders

  • Assist with the delivery of all Season Ticket Holder special events throughout the calendar year

  • Develop goals and incentive programs for the Season Ticket Service Team

  • Assist in the production of all support material for Season Ticket Holders

  • Assisting in the development of all Season Ticket Holder related communications

  • Collaborate on a consistent basis with Premier Service, Ticket Sales and Ticket Operations teams
  • Collaborate with Director, Ticket Service to develop, present and communicate Season Ticket Service strategies, procedures, and processes



REQUIRED QUALIFICATIONS

  • Bachelor’s degree

  • Prior managerial experience overseeing a staff with proven results in Sports/Hospitality Industry

  • Excellent oral and written communication skills and strong attention to detail

  • Demonstrated customer service skills
  • Demonstrated ability to work well within a team environment

  • Proven ability to multi-task and manage projects on strict deadlines

  • Ability to work non-standard hours including nights, weekends, and holidays

  • Proficiency with Microsoft Office suite, ProVenue ticketing system and Salesforce CRM



 


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