Director of Ticketing
Sports Facility
Central Region
Administration/Management
Posted/Updated: 09/02/21
Central Region
Administration/Management
Posted/Updated: 09/02/21
Job Summary
Responsibilities
- Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
- Oversee all financial reconciliation regarding daily reports, monthly reports and event settlement
- Manage all information being sent and posted through ticketing system
- Act as systems administrator for ticketing system and liaison between staff, promoters, presenters, and the facility
- Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
- Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services
- Update and relay all box-office related event information to each department and client
- Investigate and resolve ticket-related issues
- Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)
- Responsible for all season ticket holder customer service-related upgrades, priority point systems, etc. (if applicable)
- Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)
- Work with sales reports/ticket revenue updates
- Work with sales and marketing departments to set up various ticket discounts and promotions
- Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws
- Process/fill approved charity ticket requests; document all complimentary tickets issued
- Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
- Process donor seat selection and retention
- Direct the creation and control of fiscal budget for the Box Office department
- Develop and implement comprehensive ticket sales programs
- Plan, direct, evaluate and provide leadership to Box Office personnel
- Establish and maintain effective working relationships with internal/external customers
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Comprehend and make inferences from written sales materials
- Exercise confidentiality and integrity upon handling customer personal/financial information
Qualifications
- Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field
- Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
- Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs
- Knowledge of federal, state, and local regulations
- Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint, and Internet software
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