Director of Ticketing

  Sports Facility
  Central Region
  Administration/Management
  Posted/Updated: 09/02/21

Job Summary

 

 

 
Responsibilities

  • Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.

  • Oversee all financial reconciliation regarding daily reports, monthly reports and event settlement

  • Manage all information being sent and posted through ticketing system

  • Act as systems administrator for ticketing system and liaison between staff, promoters, presenters, and the facility

  • Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting

  • Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services

  • Update and relay all box-office related event information to each department and client

  • Investigate and resolve ticket-related issues

  • Responsible for season ticket renewal mailings, processing of season ticket monies and printing/mailing of season tickets (if applicable)

  • Responsible for all season ticket holder customer service-related upgrades, priority point systems, etc. (if applicable)

  • Responsible for the collection of all ticket monies, tracking of accounts payable/receivable and preparation of sales reports/ticket revenue updates (this includes parking monies)

  • Work with sales reports/ticket revenue updates

  • Work with sales and marketing departments to set up various ticket discounts and promotions

  • Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws

  • Process/fill approved charity ticket requests; document all complimentary tickets issued

  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.

  • Process donor seat selection and retention
  • Direct the creation and control of fiscal budget for the Box Office department
  • Develop and implement comprehensive ticket sales programs

  • Plan, direct, evaluate and provide leadership to Box Office personnel

  • Establish and maintain effective working relationships with internal/external customers

  • Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives

  • Comprehend and make inferences from written sales materials

  • Exercise confidentiality and integrity upon handling customer personal/financial information
     
Qualifications

  • Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field

  • Minimum of 5 years of increasingly responsible box office/ticketing experience, preferable with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility

  • Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs

  • Knowledge of federal, state, and local regulations

  • Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint, and Internet software

 

 


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