Hospitality Manager

  Sports Hospitality Company
  Central Region
  Posted/Updated: 09/02/21

Job Summary

As the Hospitality Manager, you will be responsible for overseeing premium seating management operations for a fast-paced sports experience company. Servant leadership, an eye toward customer service, and honed management skills are foundational to the success of this position. A love of college sports is a big plus!
Primary duties to include, but not limited to the following:

  • Develop and manage the annual budget for luxury suites and club level areas

  • Oversee all game-day operations in premium seating areas, including management of security, catering, maintenance and custodial service providers

  • Manage all aspects of an on-site satellite office

  • Prepare, negotiate and ensure fulfillment of contracts with vendors and service providers

  • Recruit, hire, train and supervise all staff, including but not limited to one-two interns, and a game day student staff

  • Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters and other correspondence

  • Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report

  • Create and implement procedure for booking, rental, and operation of off-season/outside events in designated facilities

  • Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and administration

  • Develop requests for proposal and evaluate vendors, when requested by the BJCC

  • Assist in project coordination at conference championship fan events, when requested


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