Director of Membership Services

  Football Team
  Central Region
  Administration/Management
  Posted/Updated: 09/17/21

Job Summary

 

 

The Director of Membership Services is responsible for strategy and execution of GA and Club Season Ticket Member retention plans, leading a team of Membership Services and Premium Services Managers, and providing superior customer service to all GA and Club Season Ticket Members. A proven track record of training and career development of service representatives will be critical.
 

 
   
RESPONSIBILITIES 

  • Develop strategy, planning and execution of a season ticket renewal campaign 

  • Coordinate marketing efforts including theming, messaging, communication timelines, etc. 

  • Lead Membership Services team in a proactive outbound campaign 

  • Develop a measurable touchpoint program within the current CRM system, and metrics to consistently monitor progress 

  • Create training/onboarding programs to share best practice, career development and a culture of learning and growth 

  • Establish weekly meetings with individual team members 

  • Create Membership platform for Season Ticket Holders 

  • Plan and execute exclusive events throughout the calendar year 
  • Perform other duties as assigned

QUALIFICATIONS 

  • Minimum of five (5) years of experience in ticket sales with collegiate and/or professional sports team 

  • Minimum of two (2) years of experience in a leadership role in ticket sales with collegiate and/or professional sports team 

  • Strong management and leadership skills with the ability to provide detailed direction to staff on the expectations for each campaign
  • A proven track record at providing an in-depth training program that both provides initial onboarding as well as sustained career development 
  • Understand the impact of culture on the workplace and adapt to the culture within the organization and office, while creating a complementary culture within the sales group that fosters success

 


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