Manager, Premium Service

  Pro Ice Hockey Team
  Northeast Region
  Posted/Updated: 10/13/21

Job Summary

We are hiring a Manager, Premium Service.  If you are passionate about building your career in a brand-new, world-class venue, then we want to get to know you.  Bring your collaborations skills and deep understanding of Premium Service.  You will report directly to the VP, Premium & Member Service and functionally support the Premium Service team while frequently interacting with all departments to provide a best-in-class employee experience.

What you need to be qualified:

  • Bachelor's Degree

  • Minimum of two years of management experience in the sports / hospitality industry

  • Leadership traits to influence others positively with gravitas and empathy 

  • Highly motivated with pleasant and upbeat attitude

  • Service oriented; committed to teamwork and going above and beyond the customers’ expectations

  • Strong communication, prioritization, and organization skills

  • Creative problem-solving ability, adaptability, forward thinking and innovative

  • Strong collaboration and time management skills 

  • Available to work various hours including evenings, weekends and holidays and all NHL Team home games and UBS Arena events 

  • Traveling on occasion with the possibility of air travel and/or an overnight stay (<5% travel)


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