Assistant Ticketing Manager

  Sports Facility
  Central Region
  Posted/Updated: 10/20/21

Job Summary

This position is the primary contact for all aspects of family shows and group sales. This position also is responsible for hiring, managing and maintaining a well-trained staff of PT Ticketsupervisors and PT ticket sellers with excellent customer service skills. 
Essential Functions:
  • Manages part-time staff including recruiting, training, task supervision, performance reviews, discipline and time keeping functions.

  • Partners with Manager to ensure proper management of the vault, including daily reconciliation, onsite cash volume and daily bank deposit reporting.

  • Responsible for the management and training of mobile ticket resolution for all ticket office staff.

  • Monitors credit card sales and processes all credit card charge-backs, retrievals, and reversals.

  • Other duties as assigned.

Required Qualifications (Job Knowledge, Skills, and Education):

  • A minimum education level of: Bachelor of Arts/Sciences Degree (4-year)                                                                                                    

  • Minimum years of related work experience:  3    

  • Box Office/Ticketing and proven strong customer service experience required.

  • Previous cash handling experience.

  • Able to work extended hours including weekends and holidays as required by the event schedule. 

Preferred Qualifications (if applicable):

  • Working knowledge of AXS Back Office and AXS Veritix and Ticketmaster ticketing systems

  • Accounting and/or Finance experience preferred.


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