Ticket Operations Manager

  Pro Soccer Team
  Northeast Region
  Posted/Updated: 10/28/21

Job Summary

Assist in managing the Box Office and acts as support to the Director of Ticket Operations and the Ticket Sales Department for all games. Take ownership of the Box Office and all things tickets.  Assist in managing a box office staff, hardware and software during the season.  


Duties and Responsibilities:


  • Ticket system event building, system upgrades, database reports, ticketing reports, equipment rental charges, etc.
  • Train, manage and motivate box office staff as needed 
  • Process and organize ticket orders, and prep will call for game days
  • Prepare tickets for sale and distribution
  • Oversee and monitor our internal controls
  • Coordinate season ticket renewals and seat wait lists
  • Manage and maintain payment plans
  • Create and maintain online presales, discrete links and promo codes to facilitate ticket sales and promotions
  • Act as confident customer service representative for all ticketing inquiries, as needed


  • Bachelor’s Degree in Sport Management, Business or related field required; minimum 2 years’ experience in ticketing for a sports or entertainment property
  • Must be able to work in a team environment interacting with multiple departments
  • Must be well-organized with attention to detail, and take ownership of assigned tasks
  • Possess a positive attitude, self-confidence, professionalism, integrity, motivation, and a very strong work ethic


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