Customer Service Shift Supervisor

This position has been filled - Job#: 453408777

  George Mason University
  Southeast Region
  Posted/Updated: 11/10/21

Job Summary

Department: Freedom Center

Web Announcement:

Customer Service Shift Supervisor

The George Mason University Freedom Aquatic and Fitness Center, located on the Science and Technology campus in Manassas, VA, invites applications for a part-time Customer Service Shift Supervisor to help carry out the Center's mission to support the fitness and recreation goals of a health-conscious community.

George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.


Customer Service Shift Supervisors are working supervisors. Successful supervisors play a key role in keeping the Customer Service Agents focused on providing excellent customer service through all Front Desk operations during their assigned shifts. Modeling, monitoring, and affirming appropriate behavior is emphasized on all shifts and being available to answer and assist with both CSA or member/guest questions as the need arises - ensuring that members feel welcome, and making sure they are correctly directed to the proper department or activity, and ultimately aiming to provide a pleasant and positive customer service experience.

Additional responsibilities include reading and answering emails from members on the registration account, reconciling and closing register business at the end of their shift, maintaining the safety of our members and other employees, and assuring that all staff follow all procedures related to emergency and security matters.

Required Qualifications:

The qualified candidate will have proven leadership skills, unquestionable reliability, and can become quickly knowledgeable about membership options, program offerings and all the services and products available to create value for our members and prospects. An extensive customer service background in the service industries, preferably in the fitness and/or hospitality field.

Preferred Qualifications:

Excellent and proven supervisory and organizational skills are preferred to ensure effective and appropriate communication of large amounts of information in a very busy working-environment.

Proposed Shift Schedules and Hours:

Tuesday and Thursday (5:30-10 pm); and Saturday (1-6 pm)


Tuesday and Thursday (5:30-10 pm); and Sunday (12-4 pm)

This position is subject to a criminal background investigation including a credit check. Employment is contingent upon the successful completion of this process.

Salary: $13.00 per hour

Location: Prince William, VA

Mason Ad Statement:
Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report "Up and Coming" spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason's diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

New hires starting after August 15, 2021, must have received at least one COVID-19 vaccination by their start date, be fully vaccinated within 45 days of their start date, and submit documentary proof unless they have an approved medical or religious exemption by their start date. For updated George Mason University COVID-19 vaccination requirements, please visit George Mason University Vaccination Requirements.

Special Instructions to Applicants:
For full consideration, applicants must apply for position number WG5766 at, complete and submit the online application, and upload a resume and a list of three professional references.

Equity Statement:
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

How to Apply for Position:

Upgrade your account to paid subscription and gain access to this job as well as all other sports job opportunities:

Upgrade to a premium membership for complete access!

Subscribe today and gain access to 720 jobs in the sports industry - Cancel anytime

Payment Details

*By joining, you agree to the Terms of Agreement and to receive important email communications. To ensure uninterrupted service, your membership will be autorenewed at the regular price at the time you joined. You may cancel at any time. Simply refer to our Cancellation Policy.

Similar Jobs

Membership Services Executive
  Minor League Baseball
  Southeast Region
  Posted/Updated: 11/23/21
Youth Sports Manager/Community Relations
  Baseball Team (SC)
  Southeast Region
  Posted/Updated: 11/23/21
Special Events Manager
  Baseball Club
  Southeast Region
  Posted/Updated: 11/22/21
Communications Manager
  Southeast Region
  Posted/Updated: 11/22/21
Coordinator- Ticket Operations
  Sports Organization
  Southeast Region
  Posted/Updated: 11/15/21

Ready to Get Started?

Get access to the most up-to-date live sports jobs now!