Membership Services Executive

  Minor League Baseball
  Southeast Region
  Administration/Management
  Posted/Updated: 11/23/21

Job Summary

This position requires an individual to have exceptional phone, organizational, interpersonal, sales aptitude, and electronic communication skills. The position will require additional weekend hours during all home games and some extended hours during the week.  


 RESPONSIBILITIES:
  • Carry a positive, empathetic and professional attitude toward Shuck Nation Members at all times  

  • Anticipate, respond to and resolve all complaints, requests, and inquiries from assigned account base in a timely and professional manner   

  • Create exceptional, memorable experiences for Shuck Nation Members through game-day opportunities and event invites  

  • Perform game day responsibilities including, but not limited to, in-seat visits, Shuck Nation Members giveaways, pre-game and post-game events, addressing Shuck Nation Member needs, assisting with in-game renewals, and creating a premium game day experience  
  • Work closely with the marketing team to research and figure out potential opportunities to bring to bear long-term and rental suite sales.

  • Build relationships with Shuck Nation Members to continue to upgrade and obtain referrals from assigned account base to achieve annual sales goals 

  • Collaborate with the sales team to ensure efficient and quality servicing of accounts

  • Strategically build, plan and execute suite sales prospective events. 

 
 QUALIFICATIONS

  • Bachelor’s degree or requisite experience required 

  • 2+ years of sales and/or service experience in the sports or hospitality industry preferred
  • Must have proficient computer skills and experience with Microsoft Office; additional experience using Ticketmaster / Archtics preferred

  • History of working in a team environment 

  • Availability to work weekends during home games and some extended hours is required 

 
 


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