Ticket Operations Manager

Responsibilities:

• Become Seat Geek Unify Ticket System expert to assist sales and service managers and representatives with any ticket operations questions such as customer account invoicing and payment breakdowns, refunds, pulling various reports
• Oversee management of ticket and parking boca stock both during season and in preparation for upcoming regular season and playoffs
• Process sales orders as needed to eliminated backing up of order que
• Coordinate training for new sales reps and ongoing refreshers for others
• Provide daily report at end of day to VP of Ticket Sales on all team’s activities
• Set a positive and uplifting tone/culture throughout the Ticket Operations group
• Perform Daily ticket operations functions
• Must be able to come to work promptly and regularly in accordance with NFL schedule, which will include some late nights and weekends, particularly during the season

Requirements:

• 4 year college degree
• Proven track record of detail orientation is absolutely critical
• A strong and intimate working knowledge of Ticketing System functionality is preferred but not required
• Ability to work effectively and independently on multiple projects
• Must be able to take direction and work well with others
• Must be able to work under the stress of deadlines
• Must be able to react to change productively and to handle other tasks as assigned