Manager, Guest Services

MLB Franchise
West Region
Administration/Management
Posted/Updated: 06/09/22

Job Summary

The Guest Services Manager is responsible for providing superior customer service and enhancing the guest experience. The position requires strong quick-thinking and problem-solving skills. Responsibilities include managing the day-to-day operations of the Guest Services and Guest Relations game day staff.

Experience/Education Requirements

Bachelor’s degree; 3 years of guest service or event management preferred
Proficient in computer skills (knowledge in Excel, Word, Access, PowerPoint, Teams, Forms).

Be able to handle time-sensitive requests/changes, & fast-paced, high-pressure situations.
Experience with developing and implementing training policies and procedures.
Experience scheduling in large numbers. ABI scheduling software experience preferred.

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