Guest Services Manager

  MLB Franchise
  Central Region
  Administration/Management
  Posted/Updated: 07/28/22

Job Summary

 
 
 
The Guest Services Manager is responsible for managing processes and procedures within the Guest Services department at Target Field. This position requires a detail-oriented, technically-capable individual that can manage all steps in the process of administering a large part-time seasonal staff working on major events.
 
 
Responsibilities:
 
  • Manages hiring process for guest services staff, including initial job posting, interview scheduling, candidate selection and managing the on-boarding process. 
  • Develops training structure and schedule, and tracks completion of training for all staff.
  • Manages scheduling, positioning, and payroll for all guest services employees.
  • Ensures staffing levels are appropriate based on budget and attendance.
  • Supervise department interns throughout the season, as well as part-time event day staff assigned to employee support roles.

 

 



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