IT Operations Manager

This position has been filled - Job#: 453411877

  Sports and Entertainment Company, AL
  Posted/Updated: 07/15/22

Job Summary

The role of an IT Operations Manager will lead a team of engineers and administrators who support the server and network infrastructure, enterprise applications, and data center for the Hollywood Park campus.

Roles and Responsibilities

Be a hands on technical leader for all incoming IT requests, including all help desk requests, end user computing, equipment provisioning and event support

Manage and mentor a team of 4 help desk technicians, including workload management, scheduling and roadmap

Manage all stadium and campus events related to technology, including gathering requirements, quoting and supporting the event

Help manage on prem and cloud identity applications ie. Okta, Google Workspace, O365, Endpoint protection and endpoint management

Implement and scale a ticketing system to track incoming and outgoing requests for all departments while maintaining runbooks, SLAs, and KPIs


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