Guest Services Assistant Manager

 

 

The Guest Services Manager is a key position with a strong focus on providing guests and staff with exceptional guest experiences. The position reports to the Manager, Guest Services. Areas of focus include oversight of the arena tour program, ancillary event staffing, recruitment and training of usher staff, event night supervision, and administrative duties.

Qualifications:

A minimum education level f: BA/BS degree in a related field.

3 years of work experience, preferably in a Customer Service Environment.

Strong organizational skills and the ability to prioritize work without sacrificing quality.

Ability to adhere to the Guest Services/Event Department’s prime directives.

Ancillary Events As Ancillary Events are booked, manage the call for staffing, assigning of placements, and scheduling in ABImm for usher staff. 5% Event Based.