Intern, Hospitality and Fan Services

  MLB Franchise
  West Region
  Sports Internship
  Posted/Updated: 10/28/21

Job Summary

 

 

The internship will directly assist the Manager, Fan Experience and Marketing department in several capacities with a focus on gameday hospitality, retail and fan experience oversight.
 
Primary (Essential) Duties:
  • Maintain keen awareness on execution for general concessions and retail operations to identify strengths, weaknesses and opportunities for growth.  

  • Create plan that encompasses game day oversight of dining experience aspects listed above in addition to line queuing, concourse traffic patterns and service wait times.

  • Collaborate with Corporate Partnerships department so that all partner food, beverage and retail service touchpoints and activation goals are achieved.

  • Study fan satisfaction surveys and feedback to analyze trends and ensure standards are being met.

 

 
Knowledge, Skills and/or Abilities

  • Excellent writing and interpersonal communication skills

  • Excellent organizational skills 

  • Strong problem-solving and analytical skills

  • Ability to multi-task, exhibit detailed work and are customer-service oriented

  • Must be a self-starter and have the ability to work independently to develop projects and produce desired results

  • Strong teamwork attitude

  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint, CRM

 
 


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