Auction Event and e-Commerce Associate

  Sports Sales
  Central Region
  Marketing/Events/Promotions
  Posted/Updated: 03/26/21

Job Summary

For the position, the candidate must be customer-service oriented, pay strong attention to detail, while being able to meet tight deadlines and solve problems in multiple aspects of the business on their own. Being organized, able to multitask and handle multiple projects at once are key in this role. 


 

Essential Functions:

  • Serve as a main point of contact for online shoppers through daily customer service inquiries via telephone, email and ecommerce support channels

  • Troubleshoot and resolve website and customer shopping issues

  • Work with our products and shipping departments to ensure customer orders are received and processed promptly and accurately.

  • Contact vendors and affiliates as needed to ensure drop-ship and wholesale requests are being received and fulfilled in a timely fashion

  • Assist with the shipping of online orders on select days and during peak times

  • Providing other administrative support to all staff

  • All other duties assigned

 

Skills & Attributes Required:
  • Ability to work under pressure and display confidence, collectiveness and professionalism when communicating with customers and office staff.

  • Must show passion and enthusiasm in providing our customers the best possible service

  • Ability to adapt to change and thrive in a fast-paced environment

  • Knowledge of sports a plus; specifically, athletes and historical moments in sports

 

 


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