Event Operations Ballpark Opportunities

MLB Franchise
Central Region
Marketing/Events/Promotions
Posted/Updated: 01/24/22

Job Summary

The MLB Team Event Staff plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. Our Event Staff are energetic, engaging, passionate, personable, and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans.

GENERAL RESPONSIBILITIES

Deliver best-in-class customer service to all guests of the ballpark

Greeting and directing ballpark guests, and answering questions about Wrigley Field offerings and policies

Resolve guest concerns and special requests within the framework provided via the handbook and training while upholding the "Wrigley Field Fan Code of Conduct"

Promote a safe and enjoyable experience by identifying and reporting inappropriate behavior, safety risks or medical situations through functional hierarchy

Perform additional responsibilities as needed and as directed by supervisory personnel

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