Account Executive, Premium and Hospitality

  Soccer Team
  Central Region
  Posted/Updated: 01/29/21

Job Summary



Position Summary 
The Premium Account Executive will serve as an integral part of the Premium Sales, Service and Hospitality team for the Sales and Ticketing Department. The primary focus will be cultivating strong relationships with existing premium accounts, and generating new revenue opportunities through corporate, season ticket member and group sales initiatives. This is a salary nonexempt role. 

 Primary Duties and Responsibilities: 

  •  Focus on full season suite leases, single & multi game suite rentals, as well as season ticket and group packages in both premium and reserve seat areas.

  •  Emphasis of the role will include engaging designated premium accounts with the goal of retention through highest standards of customer service and pursing upsell opportunities. 

  •  Engagement would include phone calls, personal visits, and one-on-one interactions through the course of the year. Position will be evaluated on designated sales, retention, and memberships goals on an annual basis.

  •  Generating prospects through cold calling, networking, and personal visits.

  •  Analyze specific business development and client hospitality needs of prospects.

  •  Assist with the development of new and execute previously established group experience ideas and programs to drive revenue.

  •  Will support planning and executing events and/or theme nights for targeted groups on matchdays.

  •  Maintain computerized records of all touch points with clients and prospects in KORE system and SRO ticketing system.

  •  Effectively present proposals in front of individuals and large groups.

  •  Provide support with Sales/Communications/Marketing with Youth Soccer outreach.

  •  Assist with other premium or hospitality projects as needed.

Game Day Responsibilities to include

  • Assist with unique stewardship, on field, VIP, and special engagement opportunities for premium clients

  •  Customer support across all platforms of patron engagement

Education and Experience 

  • High school diploma required, Bachelor’s degree preferred OR

  • 2+ years of comparable work experience in customer service or inside phone sales or related experience required.

  •  Strong computer skills including proficiency in Microsoft Office Suite.

 Required Skills 

  • Positive “Make it happen” attitude

  •  Ability to develop productive and effective relationships with premium clients, using exceptional customer service

  •  Strong team philosophy: proven ability to work positively, collaboratively, and professionally within a team and across an organization

  •  An innovated approach and willingness to contribute creative solutions to problems as they arise

  •  Strong ability to multi-task, in a fast-paced working environment

  •  Ability to work nights, weekends and holidays as required by FCC game schedules, premium and hospitality events.

  •  Strong oral and written communication skills


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