Seasonal Guest Services Staff

  MLB Franchise
  Central Region
  Sports Services
  Posted/Updated: 02/25/21

Job Summary



Essential Duties and Responsibilities:

  • Escorting guests to their seats in premium seating areas. Club, Scout, and Diamond Club

  • Validating and scanning tickets before granting access to premium areas.

  • Scanning tickets at accessible entrances, operating wheelchair lift, providing breaks and assisting with other tasks assigned by their supervisor.
  • Answer questions, give directions, and help our guests have a fun, safe enjoyable game experience.

  • Print certificates for our guests.

  • Help with lost and found items and lost children.

  • Responsible for directing fans to their appropriate level and/or location.

  • All employees must be willing to work any position assigned by management.

Ideal candidate will possess the following:

  • Ability to work long and irregular hours including nights, weekends and holidays.

  • Ability to work the entire event including pre and post-game activities.

  • Must have strong verbal and written communication skills. Ability to read, speak and comprehend English.

  • Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies.

  • Must be able to work on all four (4) levels of Great American Ball Park
  • Ability to handle large crowds while remaining friendly and professional. Will maintain a positive attitude under pressure.

  • The ideal candidate must be reliable, have a positive attitude and communicate in a professional manner.

  • Prior customer service is preferred but is not required.

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