Usher/ Ticket Takers

  Sports and Entertainment Organization
  Northeast Region
  Sports Services
  Posted/Updated: 03/09/21

Job Summary



Job Summary:
 
Usher/ Ticket Takers provide professional and exemplary customer service to all guests, employees, and the community at every event, in adherence with Center policies, rules and regulations to ensure a safe and world class environment.
 
 
Primary Duties:
 
  • Greeter/Internal Director – responsible for greeting guests properly in various locations of the building, directing them to desired locations, and ensuring proper crowd flow
  • Ticket Taker – responsible for scanning tickets appropriately upon entry and ensuring that invalid tickets are not permitted into the Center
  • Usher – responsible for maintaining assigned sections of seats by checking the area before and after an event, only permitting the correct tickets, monitoring crowd behavior, and reporting various incidents or needs to the appropriate parties
  • Escalator Attendant – responsible for pacing guests as they enter and exit the escalators to ensure the safety of our guests, being attentive to safety hazards, and reporting incidents as needed
  • Access Control – responsible for allowing only valid tickets or credentials into specific areas of the building, not permitting spirits to leave certain spaces, and scanning tickets and/or providing wristbands or stamps to guests when needed
  • Giveaway Staff – responsible for distributing programs or other promotional items to guests during ingress, the event, or egress
  • Fill In Staff/Breakers – all usher/ticket takers are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving co-workers breaks in various areas and positions around the building
  • Compliance - ensure that guests comply with the Center’s policies and procedures, including those related to COVID-19 safety requirements
 
 


 
 

 
 

 



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