Matchday Guest Services - Experience Team

This position has been filled - Job#: 453403213

Job Summary

• Create a welcoming experience for guests


• Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving


• Scan tickets for entry with a smile and friendly greeting

• Maintain thorough knowledge of the venue policies, procedures and event information


• Enforce policies during an event to assure the safety and security of all guests


• Communicate effectively and professionally with all patrons and fellow staff members

• Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)


• Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November


• Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus


• Ability to maintain friendly demeanor and professional behavior with guests, supporters and staff in pressure-filled situations


• Ability to take on any role within the Experience Team (and switch roles as necessary) depending on event requirements


• Previous customer service experience preferred


• Ability to stand for long periods of time and may include walking long distances and climbing stairs


• Punctuality and reliability are essential for success

• Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight


• Must maintain a professional appearance and demeanor at all times


• Ability to work a flexible schedule including evenings, weekends and holidays