Matchday Guest Services - Experience Team

This position has been filled - Job#: 453403213

  American Pro Soccer Club
  Central Region
  Sports Services
  Posted/Updated: 03/19/21

Job Summary

The Guest Services Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Guest Services Team Members are encouraged to be proactive in every area while demonstrating a professional manner.


Essential Duties & Responsibilities
  • Create a welcoming experience for guests

  • Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving

  • Scan tickets for entry with a smile and friendly greeting
  • Maintain thorough knowledge of the venue policies, procedures and event information

  • Enforce policies during an event to assure the safety and security of all guests

  • Communicate effectively and professionally with all patrons and fellow staff members

Required skills, experience & abilities

  • Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)

  • Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November

  • Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus

  • Ability to maintain friendly demeanor and professional behavior with guests, supporters and staff in pressure-filled situations

  • Ability to take on any role within the Experience Team (and switch roles as necessary) depending on event requirements

  • Previous customer service experience preferred

  • Ability to stand for long periods of time and may include walking long distances and climbing stairs

  • Punctuality and reliability are essential for success
  • Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight

  • Must maintain a professional appearance and demeanor at all times

  • Ability to work a flexible schedule including evenings, weekends and holidays


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