Ticket Services Representative - Seasonal

  Baseball Club
  Central Region
  Sports Services
  Posted/Updated: 03/24/21

Job Summary


Summary:
 

This position will answer incoming single game ticket inquiries while actively cross and up-selling individual ticket buyers by utilizing the Tickets.com/ProVenue ticketing system.  In addition to being a skilled single-game selling professionals, the Ticket Services Representatives are also highly knowledgeable in fielding general customer service inquiries regarding all American Family Field and MLB Team events. 
 
 

Essential Duties and Responsibilities include the following:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

  • Provide exceptional customer service while answering 50 – 100 inbound phone calls per 8 hour shift, working with customers and their individual needs.

  • Handle basic customer service inquiries and escalate as needed.

  • Demonstrate a strong knowledge of ticket promotions and clearly communicate all related ticket products and American Family Field information.

  • Demonstrate strong techniques and strategies to up-sell and cross sell on all inbound phone calls by recognizing opportunities.
  • Assist with daily ticket mailings and other ticket fulfillment.
  • Meet expectations of call monitoring program focused on maximizing sales and providing exceptional customer service as well as all established department productivity and service standards.

  • Efficiently use the Tickets.com/ProVenue ticketing system. 

  • Additional duties as assigned.

 
 


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