Ticket Operations and Customer Service Associate

  Soccer League
  Southeast Region
  Sports Services
  Posted/Updated: 07/16/21

Job Summary

This position will provide application operations support via phone, email and an issue/task tracking system.  Primary responsibilities include club activation, event building, customer service, and analytics for the Tickets.com clients.
 
 
Duties and Responsibilities
Specific duties include, but are not limited to:

  • Help the department to perform club and league analytics on Tickets.com clubs.

  • Promptly enter accurate, detailed information regarding all client requests and solutions in the call-tracking database.

  • Duplicate and effectively communicate any client issues that require research.

  • Execute and follow up on client issues in a timely manner.

  • Other duties as assigned. 

Qualifications:

  • Bachelor’s Degree in Sport Management, Communications, Business Administration, or related/alternate field of study required.

  • At least 2 years of experience in ticket operations, box office, digital ticketing, and/or ProVenue suite of products required.

  • Prior software Helpdesk experience a plus.

  • Computer proficiency is essential – Microsoft Office Suite and ability to easily learn new technology.

  • Strong interpersonal and communication skills, including ability to communicate information in a clear, concise and effective manner.

  • Demonstrated problem-solving skills.

  • Detail-oriented, organized, proven ability to follow up on tasks.

  • Ability to provide results and resolutions in a timely manner.

  • Enthusiastic, client-service oriented attitude.

  • Self-motivated, patient and the ability to work independently within a team environment.
  •  Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if/when necessary. 

  • Must have U.S. work authorization.


 


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