Box Office Representative (Part-Time)

  Sports and Entertainment
  Canada
  Sports Services
  Posted/Updated: 08/03/21

Job Summary

 

 
Here is a selection of specific duties and functions that may be asked to fulfill:

  • Actively engage fans with excellent service

  • Maintain accurate Lost & Found records and provide support for collection of items

  • Ensure that workspace and general box office area is clean, safe, and organized
  • Aware of, and promotes, all ticket packs available for guests (EOK)

  • Process all eligible ticket exchange voucher programs (ie. EOK NWAT and Flex Packs)

  • Troubleshoot in-venue ticket-related issues pertaining to ticket collection, delivery, and entry
  • Provide effective resolutions to ticketing issues via phone or other online communication platforms

  • Work closely with Ticketmaster and their ticketing systems to sell tickets and resolve any ticketing issues

  • Maintain detailed and accurate client records in CRM and other applicable databases
  • Handle incoming inquiries regarding Rogers Place and Ice District

  • Maintain accurate float, handle cash, debit and credit card payments

  • Assist with customer item/gifting pickups

  • Perform all other duties as requested by the manager and/or supervisors


Qualifications

  • Previous Ticketing/Ticketmaster experience is highly valued

  • Very strong computer literacy and aptitude is essential

  • Cash-handling experience would be considered an asset
  • Excellent people skills, with the ability to interact effectively with internal and external clients at all levels within the organization

  • Promotes, encourages and demonstrates excellent customer service

  • Possess strong organization skills to accurately perform detailed work
  • A positive can do attitude with the ability to work effectively and enthusiastically as a team player

  • Ability and willingness to work a variety of hours including evening, weekend and holidays as required

  • Must be willing to participate in the company’s pre-employment screening process, including a Criminal Record Check.



 


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