Box Office Representative (Part-Time)
Sports and Entertainment
Canada
Sports Services
Posted/Updated: 08/03/21
Canada
Sports Services
Posted/Updated: 08/03/21
Job Summary
Here is a selection of specific duties and functions that may be asked to fulfill:
- Actively engage fans with excellent service
- Maintain accurate Lost & Found records and provide support for collection of items
- Ensure that workspace and general box office area is clean, safe, and organized
- Aware of, and promotes, all ticket packs available for guests (EOK)
- Process all eligible ticket exchange voucher programs (ie. EOK NWAT and Flex Packs)
- Troubleshoot in-venue ticket-related issues pertaining to ticket collection, delivery, and entry
- Provide effective resolutions to ticketing issues via phone or other online communication platforms
- Work closely with Ticketmaster and their ticketing systems to sell tickets and resolve any ticketing issues
- Maintain detailed and accurate client records in CRM and other applicable databases
- Handle incoming inquiries regarding Rogers Place and Ice District
- Maintain accurate float, handle cash, debit and credit card payments
- Assist with customer item/gifting pickups
- Perform all other duties as requested by the manager and/or supervisors
Qualifications
- Previous Ticketing/Ticketmaster experience is highly valued
- Very strong computer literacy and aptitude is essential
- Cash-handling experience would be considered an asset
- Excellent people skills, with the ability to interact effectively with internal and external clients at all levels within the organization
- Promotes, encourages and demonstrates excellent customer service
- Possess strong organization skills to accurately perform detailed work
- A positive can do attitude with the ability to work effectively and enthusiastically as a team player
- Ability and willingness to work a variety of hours including evening, weekend and holidays as required
- Must be willing to participate in the company’s pre-employment screening process, including a Criminal Record Check.
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