Vice President of Operations

  Sports Arena
  West Region
  Sports Services
  Posted/Updated: 08/27/21

Job Summary

Position Summary:

The Vice President of Operations is responsible for developing and ensuring the implementation of departmental strategic plans and supporting business plans in the organization’s Maintenance, Grounds, Custodial, Event Production, Conversion and Operations departments with a focus on maximizing event revenue opportunities and creating the ultimate fan experience for the arena.  


Essential Duties & Responsibilities:


  • Oversee and provide strategic leadership to the Event Production department who are responsible for planning, coordinating and executing all events held at arena, including up to approximately 40 concerts/entertainment events, 40 AHL hockey sporting events, and 40 community/rental events each year
  • Act as one of the primary Executives on Duty at all events held at arena
  • Continually evaluates the quality of the fan experience by firsthand observation, objective feedback and interaction
  • Use inspection reports, customer correspondence, feedback studies and pro-active actions to determine the level of satisfaction with our performance and service levels for internal and external fans
  • In collaboration with other members of the leadership team, develop and foster integrated initiatives that promote the ultimate basketball and concert fan experience
  • Work closely with Ownership and Senior Leadership Team on initiatives that significantly affect strategic objectives of the organization
  • Serve as a committed and responsible member of the Senior Leadership Team, contributing to the strategic planning process

 Required Experience & Qualifications:


  • 10+ years’ experience in arena and/or stadium with oversight of facilities management, hospitality, or complex institutions with direct responsibility for supervising/directing staff across a wide-range of operating functions in a fast-paced environment (Building Ops, Concert & Event Productions, Food & Beverage Concessions, Security, etc.)
  • Previous experience in a venue with a professional sports team or a Division I college athletic tenant
  • Previous experience working concerts, trade/consumer shows, and community events
  • Experience with creating successful initiatives that focus on the fan experience
  • Extensive knowledge and an understanding in all aspects of commercial construction and building maintenance
  • Experience creating strategic directions for businesses, including the development of tactical details while maintaining a clear view of the big picture
  • Proven record of developing and maintaining strong partnerships and collaborative spirit with peers in all lines of the business
  • A strong record of personal and team achievement over his/her career with substantial personal contributions to the positive evolution of the business through innovative thinking and an ability to make things happen
  • Solid experience in leading, motivating and developing employees
  • Superior listening skills with a level of intellectual ability/agility 
  • Preferred Experience & Qualifications:
  • Preference will be given to candidates who possess previous experience with the construction/grand opening or major renovation of an arena or stadium
  • Working Conditions:
  • Minimal Travel (<10% travel): May be required to travel. Trips may require air travel and/or overnight stay away from home for one or more nights.
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
  • Frequent bending, lifting 25-35 pounds, sitting, exposure to multiple external elements, extensive walking through the building


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