Guest Services Coordinator

  Crowd Management
  West Region
  Sports Services
  Posted/Updated: 09/23/21

Job Summary

This position reports to the Guest Services Manager and works closely with several full-time members of the venue management teams to ensure the delivery of best in-class guest services for all events.  This person assists with the management of 120 guest services team members for major arena events. 
 
The Guest Services Coordinator consistently exceeds expectations in providing positive energy and best in-class guest services for all team members, clients and guests visiting the local sports and entertainment venues.
 
 


 KNOWLEDGE AND SKILLS:

  • Ability to perform job tasks in an extremely professional manner in a customer service driven industry 

  • Articulate and able to use good independent judgement and discretion with understanding the significance of notifying superiors and colleagues when appropriate 

  • Excellent communication skills both oral and written; reading, writing and oral proficiency in the English language 

  • Incumbent must be available to work outside normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response 

  • Adaptability – Responds effectively to changes in situation or information 

  • Ability to pass a background check 

  • Must possess as valid driver's license 



 


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