Fan Engagement Representative

  MLB Franchise
  Northeast Region
  Sports Services
  Posted/Updated: 11/05/21

Job Summary

Fan Engagement Representatives handle incoming calls, emails, and chats with fans and ticket holders. They will coordinate service for general fan concerns and handle the sales for single-game transactions.

 
 Essential Duties and Responsibilities: 

  • Provide exceptional customer service to all customers
  • Answer all incoming phone calls to the with fans calling the Main Phone Queue and return voicemails, make outbound phone calls to fans when necessary

  • Communicate with other departments for the quick and efficient resolution of any fan inquires or complaints from gamedays

  • Process any ticket requests, relocation requests, or customer service issues

  • Take the lead on printing and mailing ticket orders when applicable

  • Assist fans with setting up Scoreboard Surprise Messages and Bird Visits

  • Other duties as assigned by the Manager, Ticket Services

 
Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Strong, confident communication skills including the ability to write clearly and effectively 

  • Highly motivated and excellent attention to detail
  • Ability to use time efficiently

  • Must demonstrate ability to be resourceful and dependable

  • Strong computer skills including Microsoft Word and Excel

  • Familiarity with baseball and the MLB Team  

 

 


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