Guest Experience Ambassador

  Sports Facility
  Central Region
  Sports Services
  Posted/Updated: 12/07/21

Job Summary

 


Responsibilities of the Guest Experience Ambassador:
  • Always exhibit a professional appearance

  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact

  • Assist guests with locating seats and escorting guests to their seat, if necessary, in a professional manner

  • Assume ownership in resolving guest challenges around the stadium (e.g., cursing, lost, and found, duplicate ticket issues, etc.)
  • Ability to communicate effectively with guests and other employees

  • Recognize potential hazards and provide a safe and secure environment for all guests by using established processes and rules outlined in the Guest Experience handbook
  • Perform additional responsibilities as needed and as directed by Guest Experience Manager

 
Skill Requirements
  • Must have the ability to anticipate needs, assess situations, and act accordingly

  • Ability to work positively in a fast-paced environment

  • Fluent in English, Spanish beneficial

  • Must have the ability to stand for long periods of time as well as walking, bending, and continuous climbing of stairs

  • Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift

 


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