Ticketing Opportunities: Service & Operations

  MLB Franchise
  Central Region
  Sports Services
  Posted/Updated: 12/29/21

Job Summary

 

 

The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. 
 
Responsibilities: 

  • Assist in the processing and distribution of season, group and individual game tickets

  • Provide customer service support for ticketed events at Wrigley Field

  • Provide direct support to ticket operations staff by coordinating order processing and system input

  • Reconcile daily check and wire ticket payments

  • Update customer accounts in ticketing system & CRM as required

  • Standard office procedures including filing, mailing and data entry

  • Other related duties as assigned

Required Qualifications: 

  • Strong oral and written communication skills

  • Demonstrated attention to detail and organization

  • Proficiency with MS Office and demonstrated ability to learn and master new technology as needed

  • Demonstrated ability to multi-task, think creatively, and problem solve

  • Minimum of 1 year of customer service experience

  • Must be available to work from March-October

  • Ability to work non-traditional hours, including nights, weekends, and holidays

 


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