Ticketing Opportunities: Service & Operations
MLB Franchise
Central Region
Sports Services
Posted/Updated: 12/29/21
Central Region
Sports Services
Posted/Updated: 12/29/21
Job Summary
The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments.
Responsibilities:
- Assist in the processing and distribution of season, group and individual game tickets
- Provide customer service support for ticketed events at Wrigley Field
- Provide direct support to ticket operations staff by coordinating order processing and system input
- Reconcile daily check and wire ticket payments
- Update customer accounts in ticketing system & CRM as required
- Standard office procedures including filing, mailing and data entry
- Other related duties as assigned
Required Qualifications:
- Strong oral and written communication skills
- Demonstrated attention to detail and organization
- Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
- Demonstrated ability to multi-task, think creatively, and problem solve
- Minimum of 1 year of customer service experience
- Must be available to work from March-October
- Ability to work non-traditional hours, including nights, weekends, and holidays
How to Apply for Position:
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