Membership Experience Specialist

  Baseball Club
  West Region
  Sports Services
  Posted/Updated: 01/10/22

Job Summary

The position is meant to improve overall service we can provide to our Season Ticket Members, and solidify the culture of sales focused service with a new portion of our sales team.

 

Duties/Responsibilities:

  • Achieving personal touch point goals with accounts.
  • Achieve a personal sales goal through relationship building, upselling, cross selling, & referrals.
  • Achieve a personal Renewal Goal.
  • Attend all membership events as part of the touch point plan.
  • Interacts with customers via telephone, email, or in person to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.
     

Education and Experience:
 
  • Bachelor’s degree preferred.
  • Customer service experience required.
  • Sales experience preferred.
  • Knowledge of Ticketmaster preferred.


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