Seasonal Ticket Fulfillment Coordinator
Racetrack
Southeast Region
Sports Services
Posted/Updated: 04/06/22
Southeast Region
Sports Services
Posted/Updated: 04/06/22
Job Summary
The Ticket Fulfillment Coordinator position is on the front line for all internal and external Oaks and Derby ticket requests and inquiries. The Representative is responsible for assisting with fulfilling Oaks and Derby ticket orders, as well as managing incoming and outgoing phone calls regarding ticket fulfillment status.
Job Duties include:
- Fulfill Oaks, Derby and Derby week ticket orders.
- Working directly with customers through phone and email to answer shipping questions, finalize orders, research inquires, and answer general questions.
- Communicate special requests to other departments and direct supervisors to ensure customer needs are met.
- Work to ensure customer's needs are fulfilled and ensure the customer receives outstanding service while assisting with general venue and event information.
- Other duties as assigned.
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