Team Coordinator

This position has been filled - Job#: 453411689

  Sport Entertainment, KY
  Southeast Region
  Sports Services
  Posted/Updated: 07/20/22

Job Summary

Overview: 
The Team Coordinator’s main responsibility is to service all customers have purchased a Ripken Tournament or Camp at The Ripken Experience. 
Responsibilities: 
  • Manage and execute all customer care and related communication for registered teams for programming 
  • Oversee the process of collecting necessary items from customers prior to event (and review to ensure completeness and accuracy) for the Tournament teams and the individual campers – leveraging the online registration platform for maximum efficiency 
  • Invoice and collect payment from customers as necessary 
  • Execute pre-event communication for Tournaments, Camps and other programming, and manage online registrations as necessary 
  • Participate in regular updating of communications materials and content (including website) 
  • Manage communication related to payments 
  • Participate in proactively sales initiatives as necessary 
  • Assistance with execution of camps/clinics, including but not limited to coordination of check-in process for day campers at The Ripken Experience facility and check day campers out at the end of each day 
  • Coordinate distribution of all camper giveaways 
  • Track all sizes for inventory purposes, coordinate with photographer on team pictures for campers, coordinate with ops staff on camper evaluations, and arrange all items for check-out packet (picture, photos, etc.) 
  • Implement new customer experience initiatives at The Ripken Experience, including an emphasis on bringing innovation solutions to manager/leadership for consideration 
  • Enhance entertainment aspect for opening and closing ceremonies for camps and tournaments 
  • Assist with sharing of all branded, pre-tournament email communication via the registration platform 
  • Update and edit specific location content on RipkenBaseball.com 
  • Monitor and engage with customer-service related questions on The Ripken Experience social handles as directed by Marketing Department 
 
Qualifications: 
Required: 
  • Bachelor’s Degree in sports-related field such as Sports Marketing, Management or Business 
  • Excellent verbal communication ability – must be outgoing, friendly, well-spoken, and polished, with the ability to adapt to various situations, individuals, and crowds on the spot 
  • Demonstrate detail-orientation and extremely well-developed time-management and organizational skills 
  • Creative and proactive attitude with proven ability to take initiative 
  • Experience in dealing with customers; strong customer focus 
  • Proficiency in Microsoft Office products 
  • Willingness and ability to work extended hours and weekends throughout the year as the position dictates 
  • Willingness and ability to take part in sales initiatives 
  • Ability to embrace system training and manage workflow in multiple systems  
  • Interest in innovation, customer experience excellence and systems optimization 
Preferred: 
  • 1+ years experience in a comparable role or similarly-focused internship 


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