Adam Peterson
Specialist at Apple
Minneapolis, Minnesota USAAbout
Hello! I am a graduate of the University of Minnesota where I got my degree in Sport Management with a minor in Leadership. My long term goal is to be an athletic director at the high school level. So far in my career I have gained experience in event planning and operations as well as sales and customer service.
Experience
Specialist
Oct 2019 - Present
• Use Apple’s steps of service to meet customers needs and passions
• Conducte B2B sales
• Constantly learn about new products and features
Lexus Courtside Club Game Night Assistant
Oct 2019 - Present
• Greet and check in each guest with unmatched enthusiasm
• Interact with fans and answer questions
• Enforced NBA and Target Center policies
• Set up and tear down premium seating areas
Referee Operations Associate
Jan 2019 - Jun 2019
• Program event logistics, planning and execution of Referee and Development Academy events ranging
from 200 to 350 attendees for events ranging from 2 to 7 days
• Provide positive experiences for every stakeholder through outstanding customer service
• Work as a team and facilitate conversations to provide logistical support for the Development Ac
Call Center Operator
Mar 2018 - Present
• Sell single game tickets to approximately 20 customers each shift who call into the call center
• Up sell customers from single game buyers to multi-game package customers
• Provide an outstanding experience over the phone by being personable and knowledgeable
• Inform customers about Twins Baseball and Target Field
Lynx Sales and Service Associate
May 2017 - Oct 2017
• Utilized networking skills to prospect leads with a focus in themed games, i.e. Women in Business,
College/University themed games, STEM Night
• Executed event plans, including in-arena VIP areas and staff touch-points
• Worked as a team to reach sales goals including total revenue, full season memberships, full season
revenue, half season revenu
Education
Sport Management
- Bachelors
Sep 2015 - Dec 2018
I graduated with a degree in Sport Management with a minor in Leadership. While working towards my degree I was a member of the University of Minnesota Marching Band while also working for numerous organizations from the Women's Basketball Team to the Twins, Timberwolves and Lynx.