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Adam Peterson

Specialist at Apple
Minneapolis, MN

About

Hello! I am a graduate of the University of Minnesota where I got my degree in Sport Management with a minor in Leadership. My long term goal is to be an athletic director at the high school level. So far in my career I have gained experience in event planning and operations as well as sales and customer service.

Experience


Specialist

Oct 2019 - Present
• Use Apple’s steps of service to meet customers needs and passions • Conducte B2B sales • Constantly learn about new products and features

Lexus Courtside Club Game Night Assistant

Oct 2019 - Present
• Greet and check in each guest with unmatched enthusiasm • Interact with fans and answer questions • Enforced NBA and Target Center policies • Set up and tear down premium seating areas

Referee Operations Associate

Jan 2019 - Jun 2019
• Program event logistics, planning and execution of Referee and Development Academy events ranging from 200 to 350 attendees for events ranging from 2 to 7 days • Provide positive experiences for every stakeholder through outstanding customer service • Work as a team and facilitate conversations to provide logistical support for the Development Ac

Call Center Operator

Mar 2018 - Present
• Sell single game tickets to approximately 20 customers each shift who call into the call center • Up sell customers from single game buyers to multi-game package customers • Provide an outstanding experience over the phone by being personable and knowledgeable • Inform customers about Twins Baseball and Target Field

Lynx Sales and Service Associate

May 2017 - Oct 2017
• Utilized networking skills to prospect leads with a focus in themed games, i.e. Women in Business, College/University themed games, STEM Night • Executed event plans, including in-arena VIP areas and staff touch-points • Worked as a team to reach sales goals including total revenue, full season memberships, full season revenue, half season revenu

Education


Sport Management - Bachelors
Sep 2015 - Dec 2018
I graduated with a degree in Sport Management with a minor in Leadership. While working towards my degree I was a member of the University of Minnesota Marching Band while also working for numerous organizations from the Women's Basketball Team to the Twins, Timberwolves and Lynx.

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