Supervisor Cash Control -Madison Square Garden

Job Summary

Overview

The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences.  The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre.  Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams –  the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise.  In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival.  Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.  More information is available at www.themadisonsquaregardencompany.com

Specific Functions/Activities Summary

Supervise 5 to 9 cash control clerks per shift. Assign responsibilities for the various tasks required during an event. Research any “room” cash discrepancies. Responsible for providing a safe and guest friendly environment for all cash control clerks. Act as a role model for all Circle of Service standards when interacting with employees and guests.

DUTIES AND RESPONSIBILITIES

• Set-up Events in CAS (Cash Accounting System)


• Assign nightly responsibilities to each of the cash control clerks on duty.


• Ensure that “cash runs” to Arena or Theater; when requested by Stand Level Supervisor; are performed in a timely manner.


• Ensure that cash pick-ups are performed on schedule.


• Review and approve all Glory cash differences in excess of $5.00.


• Post all event coupons to CAS on a nightly basis.


• 7 Sort and maintain separate files of the various charges, cash tickets, proof sheet that are produced for each event.


• Verify the “Cheering for Children” donations, prepare deposits and supply receipts.


• After each cash control clerk proves at the end of the night, remove the coin and small bill currency from their deposits and replenish the cash vault for the start-up banks.


• Ensure that the funds deposited for the day’s events agree to the “Total Event Count” in CAS.


• Verify that the cash vault proves at the end of the shift.


• Verify that all Clerk Deposits are doubled in accordance to Policy and Procedure.


• Verify that the individual cash deposits prepare by the cash control clerks are posted to the Rapid Armored receipt correctly and the dollar value of the deposits agree to the Glory Event records.


• Meet with team members prior to event to ensure logistics/communications are discussed and questions are answered.


• Ensure that our Guest Experience Vision, Mission, Internal brand and Service Model are being met.


• Support each other as caring members of the MSG Team and our community.


• Listen, share helpful information, and take the initiative to stay informed.


• Provide a safe, secure, and enjoyable experience for everyone.


• Consistently uphold company standards of excellence and make cleanliness a top priority.Build and maintain cooperative and respectful working relationships internally and externally


• Take pride in working at the World’s Most Famous Arena!


• Supervise the Check Cashing operation as needed.


• Flexible starting time required.


• Must be available 3 weekday nights and 1 full day/night weekend shift with the flexibility to work at Madison Square Garden, Radio City Music Hall and the Beacon Theatre.


• Ensure that Cash Control Policies and Procedures are being followed.


• Must be able to stand for extended periods of time and lift 30 lbs.

SCOPE

By accurately reflecting the amount of cash turned in by each cashier, we insure an accurate audit for event sales.

Qualifications

• High school Diploma, Computer Skills, Cash Handling/Banking Experience and supervisory experience preferred.



• Must be available days, nights, weekends and holidays.


• Must possess outstanding leadership, interpersonal and communication skills. Must be a high-energy, hands-on individual with strength of convictions and a self confident leader.


• Must have unquestioned integrity.


• Strong service orientation, a disciplined work ethic, and ability to instill a high standard of excellence to the overall team.


• Demonstrated excellence in customer service.

Education

N/A

EEO Statement

At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.