General Manager

This position has been filled - Job#: 453387747

Job Summary

• Oversee all operations and daily management of Localhost location.
• Ability to see the “big picture” and meet objectives in all aspects of Localhost daily operations, event planning, design, and production.
• Management of all Localhost activities within time limits and on budget.
• Oversee localized advertising & social media for venue in coordination with corporate marketing efforts
• Responsibility for overall profit/loss of Localhost location.
• Exceptional communication skills to liaise with clients, identify their needs, and ensure customer satisfaction.
• Able to conduct market research and gather information.
• Providing clear, well-written periodic reports to stakeholders.
• Able to articulately propose ideas to improve services and event quality. 
• Commitment to compliance with all insurance, legal, health, and safety obligations.
• Manage Localhost salaried and hourly staff
• Enthusiasm regarding collaborative work with marketing and PR departments to promote and publicize events.
• Proactive approach to handling issues and troubleshooting any emerging problems on the event day.
• Follow-through and willingness to conduct pre-and post-event evaluations, reporting on the outcomes.
• Research skills to identify revenue generating opportunities, understand the market, and generate interest.
• Thorough understanding of crisis management.
• Ability to negotiate contracts.
• Customer centric focus with ability to act as an ambassador for Localhost brand.

Non Essential Job Functions:

• Other duties and responsibilities as assigned 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• BS in Business Management, Marketing, Event Management or a related field.


• Significant customer service experience.


• 5-7 years experience managing people.


• Experience in a P&L driven environment.


• Food & Beverage experience a plus.


• Impressive client references.

• Superb time management and communication skills, both verbal and written.


• Strong conflict resolution skills.


• Management and organizational skills needed to oversee facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc.


• Sales skills and an aptitude for building productive business relationships.


• Ability to oversee multiple projects independently.


• Ability to meet budgets, timelines, and work in a high pressure environment.


• Proficient in MS Office or Google Office Applications (Sheets, Slides, Documents).

• The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. 
• Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time.
• Employees in this role will constantly be in leadership roles; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. 
• This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such as telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

• The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time.
• The noise level in the work environment is usually moderate to loud during events and minimal during non-even times.