Director of Retail Operations

Job Summary

• Full-Time / Salary & Benefits (Medical/Dental/Vision Coverage) 


• October-March: Normal business hours with supplemental engagement at community and special events 


• April-September: Flexibility to work additional nights and weekends beyond normal business hours 

• Develop and execute a profitable merchandise and retail strategy


• Oversee all merchandise procurement and pricing with a customer-focused and revenue generating mindset


• Continually monitor product sales, inventory trends, and pricing margins to ensure targeted profitability projections


• Manage, analyze, and enhance all aspects of the Online Team Store


• Maintain relationships with Major League Baseball licensing department and merchandise vendors


• Identify new trends, innovations, and concepts that can be incorporated into product offerings and retail strategy

• Develop marketing plans that effectively promote merchandise sales through existing marketing platforms


• Design and rotate store layouts and kiosk placements with the goal of maximizing revenue streams


• Coordinate storage and monitor physical security of all merchandise inventory


• Recruit, train, and effectively lead a team of seasonal retail employees


• Manage and master the Point-of-Sale system used for merchandise

• Assist with ordering of all on-field apparel and uniform combinations for team


• Provide exceptional customer service with every guest, partner, and client interaction 


• Other team-related duties as directed by the General Manager and Assistant General Manager