Premium Member Experience Specialist
Soccer Club
Southeast Region
Sports Services
Posted/Updated: 07/21/22
Southeast Region
Sports Services
Posted/Updated: 07/21/22
Job Summary
Under the direction of the Manager, Premium Experience, this role is responsible for excellent service and relationship building with a focus on retaining and growing premium membership accounts.
Essential Duties and Responsibilities:
- Responsible for the service and retention of assigned premium accounts
- Proactively communicate with assigned STMs via telephone, email and/or in-person
- Execution of premium client incentives such as events, in-game activations, and client trips
- Build relationships with assigned STMs at all points of contact
- Accurately and successfully convey all key messages to all STMs
- Identify opportunities to add-value to membership benefits, programs, and events
- Identify areas to improve on and off game day experience
- Reporting of various individual and/or departmental efforts
- Plan, facilitate and execute exclusive STM events throughout the calendar year
- Survey and analysis of various reports (attendance, game day experience, etc.)
- Other duties as assigned
How to Apply for Position:
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