Sr. Account Manager, Client Services

This position has been filled - Job#: 453412347

Job Summary

Founded in 2004, Tigris is broadly defined as a “marketing agency” but sponsorships and strategic partnerships are our sweet spot. We provide the strategy, tactics and execution that demand accountability and advocacy for sponsorship across all levels of an organization.

While the proof is ultimately in the metrics, as an agency we focus on more than the numbers. To us, relationships matter. We believe positive relationships breed a sense of trust and common purpose, both of which are absolutely essential to our definition of success. We take the time to understand the needs, goals, structure, budget, internal challenges and organizational culture of each client. This knowledge allows us to become an indispensable part of each client’s internal marketing team.

Overview of Role

The role of Sr. Account Manager, Client Services is to cultivate exceptional senior-level client relationships by being an expert in our clients’ business and becoming an indispensable part of the client team.

The Sr. Account Manager should exemplify the highest level of team building, quality work product, and innovation across the Tigris portfolio of services. The Sr. Account Manager is accountable for the oversight and professional development of their Client Services Team as well as adding value to overall agency culture. This position reports to VP, Client Services & Insights.

Responsibilities

Leadership and Strategic Vision

• Expert in clients’ business, goals/objectives, business challenges, etc.
• Establish oneself as trusted expert among client key stakeholders
• Actively seeks in-person, face time with client(s) multiple times throughout the year
• Lead internal and external strategy and brainstorm sessions
• Communicate with clients’ senior leadership, agency partners, and Tigris direct reports
• Act decisively and take on decision-making authority when it comes to steering the final client strategy
• Proactively seek revenue growth by anticipating client needs and presenting innovative ideas
• Supports Business Development efforts when called upon by the President
• Adds value to agency culture by developing internal relationships and participating in Tigris activities

Scope of Work

• Recognize and anticipate client needs: Strategy, Execution, Activation, Negotiation, Measurement
• Take responsibility for revenue growth and profitability of client accounts to meet Tigris revenue goals
• Manage timelines to meet high priority deadlines and ensure the completion of all deliverables
• Deliver strategic presentations at the executive level to report results, build buy-in and consensus for major initiatives

Day to Day Activity

• Main point of contact for the client, ensure they are kept in the loop throughout the process, seek input and buy-in throughout the project
• Manage internal communications to ensure all team members are informed, on the same page, and deadlines are met
• Lead client-facing calls/meetings and act as a major contributor
• Seek outside resource support based on need (i.e., creative, specialist support, etc.)
• Team Management, Development and Performance Reviews
• Model best practice behavior and teamwork
• Maintain regular communications and meetings
• Guide account activity (weekly, day-to-day)
• Discuss challenges and successes
• Review goals/next steps for forward movement
• Project Debrief Meetings to improve efficiencies and work product

Performance Expectations

• Trusted advisor within the client relationship: healthy partnership, potential growth opportunities, client is happy
• Support additional clients and/or client work as needed and assigned
• Ability and confidence to solve problems and provide high-level strategic solutions
• Highest quality of work is delivered
• Create a presence in-market to establish yourself as a recognized industry leader
• Internal expert in sponsorship industry and its current events
• Positive impact on office culture, empowers employees, and creates thriving agency environment
• Respected and trusted by team members
• Successful staff development and advancement where applicable

Compensation + Benefits

• Salary commensurate with experience
• Medical, Dental, Vision, 401k, Disability, Parental Leave, Generous Holiday and PTO, Paid Volunteer Time Off, Sabbatical Program, Hybrid Office Schedule (3 days in office, optional 2 days work from home)