Business Development Program
This position has been filled - Job#: 453364783
Cleveland Indians
Cleveland, OH
Administration/Management
Posted/Updated: 01/22/18
Cleveland, OH
Administration/Management
Posted/Updated: 01/22/18
Job Summary
| Description | The Cleveland Indians are seeking positive and driven individuals that are committed to becoming sales and service leaders in the sports and entertainment industry. This position is an innovative approach to “win with the fan” via a combination of sales and service throughout a 11 month rotational sales development program which will develop the core skills to become a superstar in the world of sports sales and service. The intention of this program is to grow the skills, knowledge, and experience to progress in sales or service positions in the sports industry upon the successful completion of rotations within the program. Successful individuals should demonstrate five core skills required to be successful in the sports sales and service industry: 1) leadership, 2) collaboration, 3) strategic thinking capability, 4) operational discipline to execute with excellence, and 5) the agility to adjust plans based on rapidly changing market conditions. Additionally, a high level of professionalism, competitiveness, initiative, work ethic, positive attitude, and an eagerness to learn are a must. Individuals must also possess strong communication skills, comfort with cold calls as well as face to face interaction with potential customers. Responsibilities will include generating incremental revenue through the selling both “new” and “renewal” plans across all product segments (Seasons, Groups, Premium, and Corporate Partnership) for the Cleveland Indians via phone and face-to-face appointments with customers. RESPONSIBILITIES & DUTIES: • Proactively sell both “new” and “renewal” plans across all product segments (Seasons, Groups, Premium, and Corporate Partnerships) for the Cleveland Indians via phone calls, prospecting, referrals, face-to-face appointments and in-ballpark appointments with a strong focus on relationship-based sales and customer retention. • Develop relationships, set face-to-face appointments (both externally and at Progressive Field) and show seats to potential customers across product segments with the objective of generating incremental revenue (from both “new” fans across product segments AND trading up “renewal” fans to higher revenue/cap opportunities) by “selling and servicing” customers of the Cleveland Indians. • Make daily number of customer contacts across product segments (specific goal varies by product segment). • Continuously look for ways to develop and grow new and existing customer relationships through seat visits, prospecting, referrals and other ticket sales initiatives (sales booths, in-house events and off-site community events). Maintain electronic records of all customers and prospects within our CRM and ticketing systems so that we can build our knowledge of the fan base to better service our fan base across product segments. • Work games, nights, weekends and holidays as assigned. • Collaboration with key internal/external resources across departments. • Commit to on-going sales training and development of best sales practices through weekly meetings and role-play sessions. Attend all other sales department meetings and customer service events as assigned. |
| Requirements | • Bachelor’s degree in Business, Sports Management, Marketing, or liberal arts major with a desire to learn and achieve in a highly competitive sales environment. • Strategic thinking, operational discipline, collaboration, and agility to be a sales industry leader while maintaining a commitment to personal integrity. • Coachability, teamwork, strong will to succeed with a positive attitude are a must. • Excellent verbal and written communication skills. • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel. • Ability to work flexible hours including evenings, weekends, some holidays, and event nights. • Ability to work in a dynamic team environment with all levels in the organization. • Ability to work in a diverse environment with multicultural populations and a commitment to fairness and equality. • Ability to develop and maintain successful working relationship with members of the Front Office . • Ability to act according to the organizational values at all times. |
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