Fan Relations Account Executive
NHL Franchise
Northeast Region
Sales
Posted/Updated: 02/25/20
Northeast Region
Sales
Posted/Updated: 02/25/20
Job Summary
Responsibilities
- Responsible for the account management of a Loge client base of NHL Team Season Ticket Holders.
- Assist with the implementation of two NHL Team Season Ticket Holder events per year.
- Resolve customer service and ticketing issues from NHL Team Season Ticket Holders, TD Garden patrons, and general fans.
- Oversee and optimize the relationship and guest experience of NHL Team Season Ticket Holders to optimize retention while maximizing sales and profitability.
- Assist with the execution of NHL Team Season Ticket Holder events and benefits
- Responsible for a client base of NHL Team Game Plan Holders and Group Buyers, along with TD Garden Suite Renters.
- Solicit referrals and make recommendations for the purpose of generating news sales leads to maximize sales and revenue for the NHL Team and TD Garden.
- Collaborates with NHL Team Box Office on all ticket-related issues and assists with upgrades to maximize client experience.
- Responds to inquiries from NHL Team Season Ticket Holders, patrons, and fans via emails, letters, and phone calls.
Qualifications
- Bachelor's degree or equivalent experience required.
- 3-5 years of successful track record of client retention and sales experience.
- Knowledge of Ticketmaster Archtics, Ticketmaster Account Manager, Salesforce, Microsoft Word, Microsoft Excel.
- Excellent written and verbal communication skills, detail oriented, empathetic, strong problem solving skills, ability to work with internal clients on a professional level, strong interpersonal skills, strong listening skills, strong sales skills, the ability to exhibit patience and calmness under difficult circumstances.
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