Michael O’Brien

• Assisted the Jacksonville Jumbo Shrimp’s Marketing team by helping with all in-game promotions. • Coordinate with the Jumbo Shrimp’s Marketing team to elevate fan experience. • Executed 8+ promotions a night, reaching an average audience of 4,500+ people, resulting an increase in attendance by 5%.

Assisted with the planning and execution of marketing plans for various sports events and teams, including social media strategy and content creation. • Collaborated with other members of the marketing team to develop and implement creative and effective marketing materials, such as posters, flyers, and email campaigns.

• Responded to customer inquiries and complaints in a timely and professional manner, using both phone and email communication. • Trained new customer service representatives on company policies and procedures, providing ongoing support and guidance as needed. • Consistently exceeded monthly goals for sales of the AMC Movie Pass.